NUVIAS TERMS & CONDITIONS

These Terms and Conditions ("Terms") govern your use of the Nuvias platform, website, software, tools and related services (together, the "Service").

The Service is operated by:

Mr Clark Ltd, trading as nuvias.io ("nuvias", "we", "us" or "our").

Company number: 10905277

Registered office: Windsor House Troon Way, Business Centre, Humberstone Lane, Thurmaston, LE4 9HA, United Kingdom

Website: nuvias.io

Contact: support@nuvias.io

By creating an account, accessing the Service or purchasing a subscription or credit top-up, you agree to these Terms.

If you do not agree with these Terms, you must not use nuvias.

You must be at least 18 years old to create an account or use nuvias.

By registering, you confirm that:

you are at least 18;

the information you provide is accurate;

you are legally capable of entering into a contract;

you will comply with these Terms and applicable laws.

nuvias is not intended for children.

We may request information reasonably necessary to verify eligibility, prevent fraud or abuse, or comply with legal requirements.

You must create an account to use the Nuvias creation services.

You may register using your email address and password and, where available, an approved third-party authentication service such as Google.

You are responsible for maintaining the confidentiality of your login credentials, keeping your account information accurate, preventing unauthorised access and notifying us promptly if you believe your account has been compromised.

You must not share, sell, transfer or sublicense your account, create accounts for fraudulent purposes, or create multiple accounts to circumvent usage limits or restrictions.

We may restrict or suspend accounts where we reasonably believe that account activity involves fraud, abuse or a breach of these Terms.

nuvias may offer a free subscription plan.

The current Free plan provides 10 credits per month.

Free credits:

are provided monthly;

expire at the end of the relevant monthly allocation period;

do not roll over;

have no cash value;

cannot be transferred;

cannot be exchanged for money.

Free access may be changed, suspended or discontinued in accordance with these Terms and applicable law.

Creating multiple accounts to obtain additional free credits is prohibited.

nuvias currently offers:

Starter — £12 per month — 150 monthly credits, image and video generation, standard queue, personal-use licence.

Pro — £29 per month — 675 monthly credits, priority generation queue, videos up to 8 seconds subject to technical availability, personal-use licence, no watermark.

Studio — £99 per month — 2,500 monthly credits, videos up to 8 seconds subject to technical availability, commercial-use licence, no watermark and priority support.

Features available under each plan may change from time to time, subject to applicable law and any rights you have already paid for.

Commercial use is only included with the Studio subscription.

Unless expressly stated otherwise:

Free outputs are for personal use;

Starter outputs are for personal use;

Pro outputs are for personal use;

Studio outputs may be used commercially, subject to these Terms and applicable law.

Commercial use may include advertising, marketing, social media, websites, promotional materials, client projects, monetised content, commercial campaigns, and products and services.

A Studio subscription does not give you rights in third-party material appearing in an output. Your subscription does not automatically grant rights to use protected people, brands, characters, artwork, photographs or other third-party material that may appear or be recognisable in an output.

You remain responsible for determining whether your intended use is lawful.

Paid subscriptions are recurring monthly subscriptions unless otherwise stated at checkout.

By subscribing, you authorise nuvias, through its payment provider, to charge the applicable subscription price on a recurring basis.

Your subscription automatically renews at the end of each billing period unless cancelled.

The applicable price, billing frequency and renewal terms will be displayed before you complete your purchase.

All nuvias prices are currently displayed in GBP (£).

Subscription prices and credit top-up prices will include VAT where applicable.

The price displayed at checkout is the amount payable for the relevant purchase, subject to any legally required tax treatment.

We may change our prices in the future. Where a price change affects an existing subscription, we will provide appropriate notice and the new price will generally apply from the next applicable billing period rather than retrospectively.

You may cancel your subscription through the account/billing controls provided by nuvias.

Unless otherwise required by applicable law:

cancellation stops future renewals;

your current paid subscription remains active until the end of the current paid billing period;

you will not normally receive a refund for unused time in the current billing period;

your subscription will not renew after cancellation.

Nothing in this section limits any statutory cancellation or refund rights you may have.

If you downgrade from one paid plan to another, the downgrade will generally take effect at the end of your current paid billing period.

Until that time, your existing plan benefits remain available.

Monthly credits do not roll over between billing periods. Unused monthly subscription credits expire at the end of the relevant allocation period.

Previously generated assets will not be deleted solely because you downgrade.

If you cancel a paid subscription, your account may return to the Free plan after the paid subscription period ends.

Returning to the Free plan does not create a new account or generate a second initial Free allocation.

Your existing account, projects and generation history may remain available subject to these Terms and our retention policies.

Payments are processed through third-party payment providers, including Stripe or another provider we may use.

nuvias does not generally store your full payment card details.

You authorise the applicable payment provider to process payments in accordance with your selected subscription or purchase.

If a subscription payment fails, we may notify you, ask you to update your payment method, retry the payment, temporarily restrict paid features, or suspend/cancel the subscription where permitted.

We will not intentionally delete your account or content solely because of an initial failed payment.

If you are a consumer, you may have statutory rights to cancel a contract within a cooling-off period.

The precise rules depend on the type of purchase and your location.

For UK consumers, certain online digital services and digital content are subject to specific cancellation rules. Where you purchase digital content or begin receiving a digital service during a cancellation period, we may ask you to expressly consent to immediate performance and acknowledge the applicable effect on your cancellation rights.

We will not attempt to exclude rights that cannot legally be excluded.

Unless otherwise required by law, payments are generally non-refundable once the relevant service has been supplied.

However, we may provide refunds or credits where required by law, a payment was taken in error, a material technical failure prevented delivery of the purchased service, or nuvias agrees to provide a discretionary refund.

Refund requests can be made at support@nuvias.io.

nuvias may allow users to purchase additional credits.

Current top-up packages are:

400 credits;

1,250 credits;

2,500 credits.

The applicable prices will be displayed at the time of purchase.

Purchased top-up credits do not expire solely because time has passed, remain available until consumed, have no cash value, and cannot be transferred or resold.

We reserve the right to change available top-up packages and prices for future purchases.

Credits are usage units within nuvias.

Credits are not currency, electronic money or a deposit, cannot normally be exchanged for cash, cannot be transferred between users and cannot be resold.

nuvias may maintain separate records for subscription credits and purchased top-up credits.

Different generation types may consume different numbers of credits.

The applicable credit cost will be displayed before you confirm a generation wherever technically practicable.

Generation costs may vary according to image quality, video duration, resolution, generation type, audio, lip-sync, underlying technology and provider costs.

nuvias may change credit pricing for future generations.

AI generations may fail, be delayed or produce unusable results.

Where a generation fails due to a nuvias or provider error, we may refund or release the relevant reserved credits in accordance with our credit policy.

We may not refund credits where the generation successfully completes but the user simply dislikes the creative result.

Nothing in this section affects statutory rights relating to defective services.

nuvias uses artificial intelligence and third-party technologies to generate images, video, animation, audio and other content.

AI systems are probabilistic and can produce unexpected results.

Outputs may contain errors, visual artefacts, incorrect information, inconsistencies, inappropriate material, resemble existing works or real people, contain unintended objects/text/characteristics, and vary substantially between generations.

nuvias does not guarantee that any output will be accurate, unique, original, exclusive, copyrightable or legally protectable.

Different users may receive similar or substantially similar outputs.

nuvias does not guarantee that your output will be unique.

You should not assume that you have exclusive rights merely because you generated an asset using nuvias.

nuvias, including its software, website, user interface, branding, logos, trademarks, designs, underlying technology, documentation and platform architecture, is owned by or licensed to Mr Clark Ltd.

Except where expressly permitted, you must not copy nuvias, reverse engineer it, reproduce its interface, resell access, scrape the platform, circumvent technical restrictions, or extract underlying models or systems.

You retain ownership of content that you upload to nuvias, subject to the rights of third parties.

You grant nuvias a limited, worldwide, non-exclusive licence to host, store, process, reproduce and transmit your uploaded content solely as reasonably necessary to provide the Service, generate requested outputs, maintain the Service, provide customer support, prevent abuse, maintain security, and improve and develop nuvias where permitted under our Privacy Policy and applicable law.

This licence ends when the relevant processing is no longer required, subject to legitimate retention requirements.

You confirm that you have all rights, permissions and consents necessary to upload and process your content.

You must not upload material that infringes copyright, infringes trademarks, violates privacy rights, violates publicity/personality rights, contains confidential information you are not authorised to disclose, contains personal data you are not entitled to process, or violates applicable law.

If you upload an image, video, voice recording or other content depicting or representing another person, you must have appropriate permission to use that material.

You must not use Nuvias to create deceptive or harmful representations of another person, including non-consensual intimate imagery, malicious impersonation, fraudulent identity content, deceptive manipulation intended to cause harm, harassment or defamation.

Where nuvias provides audio, voice or lip-sync functionality, you must only use voices, recordings and likenesses where you have appropriate permission.

You must not use these features to impersonate another person for fraud, deception, harassment or other unlawful purposes.

AI-generated voices must not be represented as authentic statements by real people where doing so would materially deceive others.

You must not use nuvias to create, upload, distribute or facilitate child sexual abuse material, sexual exploitation, non-consensual intimate imagery, terrorism-related content, serious criminal activity, fraud or scams, malicious impersonation, threats, harassment, hateful abuse, content designed to facilitate violence, malware, malicious cyber activity, unlawful surveillance, privacy violations, unlawful discrimination, content infringing third-party rights, or unlawful instructions or assistance for serious wrongdoing.

nuvias may implement automated and human-assisted moderation where appropriate.

nuvias may detect, block, restrict or remove content where reasonably necessary to comply with law, protect users, prevent abuse, protect nuvias, enforce these Terms or comply with provider requirements.

Automated systems may sometimes make mistakes. If you believe content has been incorrectly restricted, contact support.

nuvias may use certain prompts, outputs, usage information and other data to improve, test, evaluate and develop nuvias and related AI systems, subject to our Privacy Policy, applicable data-protection law and applicable third-party provider terms.

Where personal data is involved, nuvias will process it in accordance with applicable data-protection requirements.

We will not represent that all customer content is used for training, and precise processing activities may vary depending on the relevant technology and provider.

nuvias may use third-party AI, hosting, storage, analytics, payment and other technology providers.

These providers may process information necessary to provide the Service.

The providers may change over time. Where appropriate, details of relevant processors and subprocessors will be made available through our Privacy Policy or related documentation.

nuvias may integrate with third-party services.

Third-party services may have their own terms, privacy policies, usage restrictions and technical limitations.

nuvias is not responsible for independent third-party services outside our reasonable control.

A Studio subscription permits commercial use subject to these Terms.

nuvias does not guarantee that a particular generated asset is free of third-party rights, can legally be used for a particular purpose, is copyrightable, is trademark-safe, is suitable for advertising, is free from resemblance to an existing work, or is free from claims by third parties.

You are responsible for reviewing outputs before commercial publication.

nuvias does not provide legal, financial, medical, professional or other regulated advice.

AI outputs should not be relied upon as professional advice.

We aim to provide a reliable service but do not guarantee that nuvias will always be available, operate without interruption, generate content within a particular time, produce identical results, remain compatible with every device, or support every AI model indefinitely.

The Service may be temporarily unavailable because of maintenance, updates, provider outages, security incidents, technical failures or circumstances beyond our reasonable control.

We may change, update, improve or discontinue features.

This may include changing AI models, AI providers, generation methods, supported formats, supported resolutions, generation limits, queue systems and supported durations.

We will not deliberately remove material paid-for rights without appropriate consideration of applicable consumer law.

We may suspend or restrict an account where reasonably necessary because of a serious breach of these Terms, unlawful activity, fraud, payment abuse, excessive abuse of the Service, security risks or attempts to circumvent restrictions.

Where reasonably possible, we will explain the reason for suspension.

You may stop using nuvias at any time.

We may terminate an account where permitted by law, including where you materially or repeatedly breach these Terms.

Where appropriate, we will provide reasonable notice before termination.

Nothing in this section affects statutory rights.

Following account termination, nuvias may delete or anonymise account data and content in accordance with our retention policies.

You should download important content before terminating your account.

We are not responsible for retaining content indefinitely.

Your use of nuvias is also governed by our Privacy Policy.

The Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with, how long we retain it, international transfers, your privacy rights, and cookies and analytics.

nuvias is operated from the United Kingdom but may be used by customers globally.

If you access nuvias outside the UK, you are responsible for complying with laws applicable to your use of generated or uploaded content.

Nothing in these Terms removes mandatory consumer rights that apply to you under the law of your country of residence where those rights cannot legally be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, certain statutory consumer rights, or other liabilities that applicable law does not permit us to exclude.

Subject to that, nuvias will not be liable for indirect or consequential losses to the extent permitted by law.

We are not responsible for losses caused by your misuse of the Service, your failure to protect your account, unlawful use of generated content, third-party rights claims arising from your content, third-party services outside our reasonable control, or decisions made solely on the basis of AI-generated content.

For consumers, nothing in these Terms limits rights that cannot lawfully be limited.

If you are a consumer, you have legal rights relating to services and digital content that cannot be excluded by these Terms.

If you have a complaint, contact support@nuvias.io.

Please provide your account email, relevant transaction/generation details, description of the issue and supporting evidence where appropriate.

We will aim to investigate complaints fairly and promptly.

We may update these Terms.

Where changes are material, we will provide reasonable notice where appropriate.

Continued use of nuvias following the effective date of updated Terms may constitute acceptance where legally permitted.

If you do not accept material changes, you may stop using the Service and cancel your subscription.

These Terms are governed by the laws of England and Wales.

Subject to applicable mandatory consumer protections, the courts of England and Wales will have jurisdiction.

Nothing in this clause prevents a consumer from exercising mandatory rights available in their country of residence.

If any provision is invalid or unenforceable, the remaining provisions continue to apply.

Failure to enforce a provision does not constitute a waiver.

You may not transfer your account or rights under these Terms without our consent.

nuvias may transfer its rights and obligations where reasonably necessary as part of a business sale, restructuring or similar transaction, subject to applicable law.

Mr Clark Ltd trading as nuvias.io

Company number: 10905277

Registered office: Windsor House Troon Way, Business Centre, Humberstone Lane, Thurmaston, LE4 9HA, United Kingdom

Email: support@nuvias.io

By creating an account, you confirm that you are 18 or older and agree to the nuvias Terms & Conditions and acknowledge the Privacy Policy.

For paid subscriptions, the checkout will separately make the subscription price, billing interval, renewal and cancellation arrangements conspicuous.

For digital content or services supplied immediately during a statutory cancellation period, nuvias uses a separate express consent mechanism appropriate to the applicable law.