NUVIAS PRIVACY POLICY

The data controller is:

Mr Clark Ltd trading as nuvias.io

Company number: 10905277

Registered office: Windsor House Troon Way, Business Centre, Humberstone Lane, Thurmaston, LE4 9HA, United Kingdom

Contact: support@nuvias.io

Depending on how you use Nuvias, we may collect:

Account information:

name, where provided;

email address;

password credentials in securely protected form;

authentication information;

account ID;

subscription plan.

Billing information:

Payment information is processed primarily by our payment provider. We may receive transaction ID, subscription ID, payment status, amount paid, currency, billing dates and limited payment information. We do not intend to store complete payment card details.

When you use nuvias, you may provide prompts, text, images, videos, audio, reference material, scripts and other creative inputs.

We may process this content to provide the requested generation services.

Generated outputs may also be stored within your account.

We may collect generations performed, generation type, credits used, credit balance, generation duration, selected settings, model/provider information, errors and timestamps.

This information helps us operate nuvias and understand how the platform is being used.

We may collect IP address, browser type, operating system, device information, approximate location, pages visited, referral information, session information and diagnostic information.

nuvias may use cookies and similar technologies for essential functionality, authentication, security, preferences, analytics, performance measurement, marketing and advertising.

We may use services such as Google Analytics, Meta, TikTok or similar providers in the future.

The precise technologies deployed will be described in our Cookie Policy and/or cookie consent interface.

Where required by law, non-essential cookies will only be used after obtaining the appropriate consent.

We may use information to:

create and manage accounts;

provide nuvias;

process AI generations;

process payments;

manage subscriptions;

allocate credits;

track usage;

provide customer support;

prevent fraud;

prevent abuse;

maintain security;

troubleshoot technical issues;

improve the Service;

analyse usage;

develop new features;

communicate important service information;

comply with legal obligations.

nuvias uses AI technologies to process prompts and other inputs and generate requested content.

Where personal data appears in prompts, images, audio, video or other material, that information may be processed by nuvias and relevant technology providers as necessary to provide the requested service.

You should not upload highly sensitive or confidential information unless you have a legitimate reason and are authorised to do so.

nuvias may use certain prompts, outputs, usage data and related information to evaluate systems, test functionality, detect failures, improve generation quality, develop features, improve nuvias and potentially train or improve AI systems where appropriate.

The specific use depends on the relevant technology, provider and applicable law.

Where required, we will implement appropriate safeguards and transparency measures.

We may use third-party providers for image generation, video generation, animation, audio, voice, lip-sync, hosting, storage and infrastructure.

The providers may change over time.

Where third-party providers process personal information on our behalf, we will take appropriate steps to ensure that processing is subject to suitable contractual and security arrangements.

We use payment providers such as Stripe to process payments.

Payment providers may process information under their own privacy policies.

nuvias receives information necessary to identify the transaction, confirm payment, manage subscriptions, handle refunds and maintain billing records.

We may use analytics services to understand how users discover nuvias, which pages are used, where users stop using the service, which features are popular, conversion rates and product performance.

Potential providers include Google Analytics, Meta, TikTok and similar services.

We will update the relevant privacy/cookie information when such services are introduced.

nuvias may use advertising technologies such as Meta Pixel or TikTok Pixel.

Where applicable, these technologies may help us measure advertising, understand campaign performance, build permitted audiences and improve marketing.

Where consent is required, advertising technologies will not be activated until the appropriate consent has been obtained.

Depending on the circumstances, we may process personal information because:

Contract — processing is necessary to provide your nuvias account and requested services.

Legal obligation — processing is necessary to comply with legal requirements.

Legitimate interests — we may process information for legitimate interests such as security, fraud prevention, service improvement, analytics and business administration. We will balance those interests against your rights and expectations.

Consent — where required, we will ask for consent, including for certain marketing and non-essential cookies.

Because nuvias may use global technology providers, your information may be processed outside the UK.

Where a restricted international transfer applies, we will use an appropriate legal mechanism and safeguards as required by applicable data-protection law.

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Service, maintaining financial records, resolving disputes, preventing fraud, complying with legal obligations, enforcing agreements and maintaining appropriate security.

Different categories of information may be retained for different periods.

We will establish and maintain specific retention periods as our infrastructure and legal requirements are finalised.

You may request deletion of your nuvias account by contacting support@nuvias.io.

We may retain certain information where legally required or reasonably necessary for accounting, tax, fraud prevention, security, legal claims or regulatory obligations.

Depending on applicable law, you may have rights including access, correction, deletion, restriction, objection, data portability, withdrawal of consent and rights relating to certain automated processing.

To exercise your rights, contact support@nuvias.io.

We may send service-related communications necessary to operate your account.

Marketing communications will be handled in accordance with applicable law.

You can unsubscribe from marketing communications where applicable.

Transactional communications such as billing, security and important account notifications may continue where necessary.

We use reasonable technical and organisational measures to protect personal information.

These may include encryption, access controls, authentication, logging, monitoring, secure infrastructure and provider security controls.

No internet service can guarantee absolute security.

nuvias is intended for people aged 18 and over.

We do not knowingly offer accounts to children.

If you believe a child has provided personal information to us, contact support@nuvias.io.

You are responsible for ensuring that you have appropriate permission to upload personal information relating to other people.

Before uploading a person's photograph, video, voice, likeness or personal information, you should ensure that you have an appropriate legal basis and any required consent.

nuvias is not designed to collect highly sensitive personal information.

You should avoid including unnecessary health information, financial information, identity documents, passwords, confidential business information or sensitive personal data in prompts or uploaded creative content.

If we become aware of a personal-data breach requiring notification under applicable law, we will take the appropriate steps required by law.

We may update this Privacy Policy as nuvias develops.

Material changes will be communicated where appropriate.

The latest version will be made available through nuvias.io.

For privacy questions or requests:

support@nuvias.io

You may also have the right to complain to the relevant data-protection regulator.

For UK data-protection matters, this is generally the Information Commissioner's Office (ICO).